1. These Terms and Conditions apply to all orders and supercede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract notwithstanding any purported terms put forward by you.
Payment shall be made in full by the end of the month following the month in which the invoice is raised, unless special settlement terms have been agreed by us in writing.
Payment is required on the day of your delivery.
Any discounts are offered on the strict understanding that accounts are paid by the due date. We reserve the right to invoice any such discounts to accounts which become overdue.
If you place an order and such a payment applies, VAT will be added to your order. You will be contacted to pay the VAT before delivery will be undertaken.
If VAT is noticed on your order after the bill has been paid, you as the customer are liable to pay the VAT in full before receiving your delivery.
R.A.O Fish Merchants (London) Limited. Registered in England and Wales No. 04586103. Cambridge House, 27 Cambridge Park, Wanstead, London E11 2PU. VAT No. 702278554
3.1 - No goods will be delivered on accounts which remain unpaid 14 days after payment is due. We reserve the right to charge interest on overdue accounts, at the rate of 5% above the Lloyds Bank base rate from the date the account became due until payment is received. This does not prevent us from pursuing payment of overdue accounts at any time after payment becomes due and shall be in addition to and without prejudice to any other rights we may have against you.
3.2 - We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings.
4.1 - The risk in the goods shall pass to you on delivery.
4.2 - All goods, delivered or not, remain our property until payment is received in full.
4.3 - Until such time as payment is made you shall retain such goods separately from other goods and clearly mark them in such a way that they can be readily identified as being our property and any payment received by you for any sale of such goods must be held in a separate account in trust for us. In the event of non payment for such goods we will, without loss of any rights or remedy, remove from your possession those goods belonging to us in accordance with these conditions and we shall be entitled to enter upon the property where the goods are stored to repossess and remove the same. You hereby grant us an irrevocable licence to enter your premises for the said purposes.
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement, no warranty is given as to accuracy and no responsibility will be accepted for error and any resulting loss.
Where applicable all prices quoted are subject to VAT at the current rate.
7.1 - Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
7.2 - RAO Fish Merchants (London) Limited accepts no responsibility for deliveries being missed due to non payment. It is the customers responsibility to ensure that full payment is made before delivery can take place.
We shall be deemed to have fulfilled our contract by delivery of a quantity within 1% plus or minus of the quantity of produce goods ordered and you will be charged at the contract rate for the quantity delivered.
9.1 - Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us on day of delivery.
9.2 - All claims with regard to the quality or quantity of the goods shall be made on day of delivery.
9.3 - You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
9.4 - Claims in respect of non delivery must be made on day of delivery.
10.1 Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
10.2 We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 9.
10.3 We are not liable for any financial loss incurred by you, including but not limited to expenses incurred by you, interest payments & loss of earnings or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.
10.4 Nothing in these terms and conditions shall affect the rights of a consumer.
11.1 - We Reserve the right to rectify the produce by replacing the said mentioned items and shall not be liable to refund.
11.2 - R.A.O Fish Merchants (London) Limited will credit your account if we deem a refund should be made.
11.3 - If we offer to replace, you must accept such an offer unless you can show clear cause for refusing to do so.
11.4 - Refunds will take 3 to 4 working days to complete once R.A.O Fish Merchants has agreed to refund. This cannot be completed any faster.
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before delivery commences on the original order.
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves - the Company and the Customer, shall be governed by and construed in accordance with English Law. Reviews placed through our Social Media channels and our review account may be used across the R.A.O Fish Merchants website.
Complaints must be made within 48 hours of receiving your goods. The complaint will be assessed and if R.A.O Fish Merchants (London) Limited deems it necessary, a new replacement may be offered. Any complaints made after 48 hours are automatically void of any offer to reprint and will not be assessed.
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